Terms of Service

Last updated: October 2026

These terms govern your use of Coldcertain's night-watch triage service for commercial cleaning operations.

The service

Coldcertain answers routine night-crew messages on your behalf and escalates suspected emergencies to your on-duty line. You remain responsible for your sites, your crews, and the final response to any event — the service is triage and notification, not emergency response.

SMS / Text Messaging Terms

By using Coldcertain, you agree to receive SMS/MMS messages for emergency escalations, crew coordination, and operational summaries.

  • Business identification: Every message begins with "Coldcertain" so recipients know who is messaging.
  • STOP to opt out: Reply STOP to any message to immediately stop all text messages. You will receive one final confirmation message and no further texts.
  • HELP for assistance: Reply HELP to any message to receive support contact information and opt-out instructions.
  • Message frequency: Varies based on your night operations activity. Emergency escalations are immediate; summaries arrive daily at 7:00 AM.
  • Carrier rates: Standard message and data rates may apply. Check with your carrier.
  • Consent: Providing your mobile number during onboarding constitutes express written consent to receive operational texts from Coldcertain.
  • Revocation: You may revoke consent at any time by texting STOP or emailing contact@coldcertainteam.com.

Sample Messages

Below are representative messages recipients may receive. Actual content varies by situation.

Emergency Escalation:

Coldcertain: Water leak reported at 123 Main St, Building B. Escalating to on-duty contact. Reply STOP to opt out.

Morning Summary (7:00 AM):

Coldcertain: Night summary — 3 routine resolved, 1 escalation (water leak, resolved). Full log: app.coldcertain.com. Reply STOP to opt out.

Crew Coordination:

Coldcertain: Key fob for Suite 300 located in lockbox. Clean Sweep team notified. Reply STOP to opt out.

Opt-In Explanation

Consent is collected during onboarding in one of two ways:

  1. Direct opt-in: The business owner or authorized contact provides their mobile number during the setup call or via the onboarding form, explicitly agreeing to receive operational texts from Coldcertain. This is documented in our onboarding record.
  2. Inbound opt-in: A crew member or contact texts Coldcertain first (e.g., to report an issue or ask a question). The first reply from Coldcertain includes business identification and opt-out instructions. Continued messaging constitutes ongoing consent.

In both cases, the first message from Coldcertain always includes the business name ("Coldcertain") and clear opt-out instructions (Reply STOP to opt out). No messages are sent before consent is established.

Trial and billing

New operations start with a 7-day free trial. Continuing past the trial starts a paid subscription at the rate agreed when you booked your setup call. You can cancel at any time by emailing contact@coldcertainteam.com or texting STOP.

Acceptable use

You agree to provide accurate escalation contacts and to keep them up to date. You may not use the service for unlawful purposes or attempt to disrupt it.

Liability

The service is provided as-is. To the maximum extent permitted by law, Coldcertain's liability is limited to the fees paid for the month in which an issue arose.