How ColdCertain handles your data.

Last updated: September 2026. This policy explains what ColdCertain collects, why we collect it, and the choices you have about your information when you use the ColdCertain service or visit coldcertain.com.

1. Who we are

ColdCertain operates the service described on coldcertain.com. We work with communication providers — including Telnyx — to relay calls and text messages. If you have questions, email abd.y@coldcertain.com.

2. What we collect

When you use ColdCertain: we receive the phone number that called you, the number it was forwarded from, the date and time of the call, whether the call was answered, missed, or dropped, and the content of text messages we send or receive on your behalf.

When you visit the website: we collect basic usage information such as pages viewed, device type, and approximate location. We do not run third-party advertising trackers on coldcertain.com.

3. How we use it

We use the information above to route your missed and unanswered calls to the ColdCertain service, to generate and deliver text responses automatically, to keep records of which calls were handled, and to improve and troubleshoot the service.

4. Why we process it

We process data on the legal bases of contract (providing the service you asked us to set up), legitimate interest (operating, securing, and improving the service), and, where required, your consent — for example, consent you give by choosing to forward calls to ColdCertain through your carrier.

5. Who we share it with

We share the minimum necessary with the communication providers that connect our calls and messages — such as Telnyx — which process data under their own contracts with us. We do not sell your information.

6. How long we keep it

We keep records of forwarded calls and sent messages only as long as needed to provide the service, keep accurate billing and call-history records, and resolve disputes. Call records are typically retained for no longer than 12 months unless a longer period is required by law.

7. How we protect it

Data in transit between ColdCertain and its providers is encrypted, access to your account data is limited to those who need it to operate the service, and we review our security practices regularly.

8. Your rights

Depending on where you live, you may have the right to access, correct, export, delete, or object to the processing of your personal data. To exercise any of these rights, email abd.y@coldcertain.com and we will respond within the timeframe required by applicable law. You may also contact your local data-protection authority.

9. Children

The ColdCertain service is intended for business and adult use and is not directed to children under 13 (or the applicable age of consent in your country). We do not knowingly collect personal data from children.

10. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page reflects the most recent change. Material changes will be flagged on this page.

11. Contact

Questions, complaints, or requests about this policy or your data should be directed to abd.y@coldcertain.com.

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