Why property managers trust Coldcertain
We're not a call center. We're a night-operations partner that catches every missed call — from crews and clients — so you never lose a lead or sleep through an emergency.
500+
Buildings serviced
98%
Client retention
<60s
Avg emergency response
10+
Years experience
Our standards
General Liability Insurance
Certificate available on request
24/7 Live Dispatch
US-based operators, no voicemail tree
Crew Background Checks
Standard on all personnel
Local Service Area
Serving major metros nationwide — coverage map on request
Re-clean Guarantee
Missed items fixed within 24 hrs, no charge
"Coldcertain eliminated our 2 AM wake-ups. The night audit showed us exactly what was happening at each site, and now our supervisors actually sleep." — Regional Manager, 12-property portfolio
Built for trust
Security and transparency aren't features — they're the baseline.
Data Encrypted
TLS 1.3 in transit, AES-256 at rest. No plaintext logs.
SOC 2 Type II Certified
Annual third-party audit completed. Report available on request.
No Data Sales
Your crew messages and building data are never sold or shared for marketing.
Stripe-Powered Billing
PCI Level 1 processor. We never see full card numbers.
No App Required
Works over WhatsApp, SMS, or email. Crews use what they already have.
Email Export Anytime
Full message history downloadable from dashboard in CSV/JSON.
Zero Missed Calls
Every inbound call answered live. No voicemail, no missed leads, no exceptions.
What owners & managers say
Verified feedback from property managers and cleaning operators using Coldcertain.
"Coldcertain eliminated our 2 AM wake-ups. The night audit showed us exactly what was happening at each site, and now our supervisors actually sleep."
Regional Manager
12-property commercial portfolio
"We were losing leads every week from missed after-hours calls. Coldcertain caught every one. Our pipeline is full and I actually sleep now."
Operations Director
8-property management firm
"The escalation protocol is what sold us. Water leak on floor 4 at 3 AM — live call to our on-site engineer in 14 seconds. Tenant never knew there was an issue."
Facilities Director
Class A office tower, 400k sq ft
Pricing you can explain to your boss
No seat licenses. No per-message nickels. One flat rate per building.
Per-Building, Not Per-Call
Flat monthly fee per property. Unlimited crew messages, client calls, escalations, and summaries included.
No Hidden Fees
No setup fees, no per-message charges, no escalation surcharges. One invoice.
Month-to-Month
Cancel anytime with 30 days' notice. No annual contracts, no auto-renewal traps.
Free 14-Day Trial
Full access. No credit card to start. Convert or cancel — no pressure.
Service Level Agreement (what we commit to)
| Metric | Target |
|---|---|
| Routine message acknowledgment | < 30 seconds (target) |
| Emergency escalation call | < 60 seconds (target) |
| Missed call answer rate | 99%+ (target) |
| Morning summary delivery | 7:00 AM sharp (your timezone) |
| System uptime | 99.9% (target, excl. scheduled maintenance) |
| Support response | < 4 business hours (target) |
All SLA targets are measured monthly. Remedies and exclusions detailed in MSA. Request a copy.
Get in touch
Questions, demo requests, or just want to talk night ops — we reply fast.